Terms of service
Last updated: October 2026
Welcome to Kaliyah’s Closet! These Terms of Service explain the terms that apply when you browse our website or purchase from us. By using our website and placing an order, you agree to these terms.
1. About Kaliyah’s Closet
Kaliyah’s Closet is an independent fashion brand offering clothing and accessories inspired by cultures, traditions and everyday style.
References to "we", "us" and "our" mean Kaliyah’s Closet. References to "you" and "your" mean the customer or visitor using our website.
2. Using Our Website
By using our website, you confirm that you are legally able to enter into a purchase agreement.
You agree not to misuse our website, attempt unauthorised access or use our content for unlawful purposes.
We reserve the right to update, change or remove website content, products and services where necessary.
3. Products and Availability
We aim to ensure that all product descriptions, images, colours and details are as accurate as possible.
Please note that colours may appear slightly different depending on your screen or device.
All products are subject to availability. We reserve the right to limit quantities, discontinue products or update product details where necessary.
4. Orders and Payments
When placing an order, please ensure that all personal, delivery and payment information is accurate.
Once your order has been placed, you will receive an order confirmation by email. This confirms that we have received your order but does not necessarily mean it has been accepted.
We reserve the right to cancel or refuse an order where necessary, including in cases of suspected fraudulent activity, pricing errors or stock availability issues. If payment has been taken for an order we cannot fulfil, you will receive a refund.
All prices are displayed in the currency shown at checkout. Any applicable delivery charges and taxes will be displayed before you complete your purchase.
5. Delivery
We aim to process and dispatch orders as quickly as possible.
UK orders are shipped using Evri. Available delivery options, charges and estimated delivery times will be displayed at checkout.
Delivery estimates are provided as a guide and may be affected by circumstances outside our control.
Once your order has been dispatched, tracking information will be provided where available.
We remain responsible for ensuring your order is delivered in accordance with your statutory consumer rights.
6. Returns and Refunds
We want you to be happy with your purchase. If you change your mind, you can request a return within 14 days of receiving your order, in accordance with our Returns & Refunds Policy and your statutory rights.
For change-of-mind returns:
- Items should be unworn, unused and in their original condition.
- Original tags should remain attached and intact.
- Customers are responsible for arranging and paying for return postage.
- We recommend using a tracked delivery service.
Exchanges
We do not offer direct exchanges. If you would like a different size, colour or style, you will need to return your original item and place a new order separately.
Faulty or Incorrect Items
If an item arrives faulty, damaged or incorrect, please contact us so we can arrange an appropriate resolution. Your statutory rights are not affected.
Please refer to our Returns & Refunds Policy for full details.
7. Pricing and Promotions
All product prices are displayed on our website and may be changed at any time.
Any discounts, promotional offers or special campaigns will be subject to the conditions advertised at the time of the offer.
Promotional offers cannot be exchanged for cash and cannot be combined unless expressly stated.
8. Intellectual Property
All content on the Kaliyah’s Closet website, including photographs, product designs, logos, branding, graphics, written content and other materials, belongs to Kaliyah’s Closet or is used with permission.
You may not reproduce, distribute, copy or use our content for commercial purposes without prior written permission.
9. Website Accuracy and Availability
We aim to keep our website accurate, secure and accessible. However, we cannot guarantee that the website will always be available or free from errors or interruptions.
We reserve the right to make updates, changes or improvements to our website when necessary.
10. Limitation of Liability
Nothing in these terms excludes or limits any rights or remedies you have under applicable consumer law.
We are not responsible for losses that could not reasonably have been anticipated or for circumstances outside our reasonable control.
Nothing in these terms limits our liability where it would be unlawful to do so.
11. Privacy
We respect your privacy and handle personal information in accordance with our Privacy Policy.
Please refer to our Privacy Policy for information about how we collect, use and protect your personal data.
12. Changes to These Terms
We may update these Terms of Service from time to time to reflect changes to our business, website or legal requirements.
Any updates will be published on this page, with the revised date shown at the top.
13. Governing Law
These Terms of Service are governed by the laws of England and Wales, where applicable. If you are a consumer living elsewhere in the UK, you may also benefit from mandatory consumer protections in your country of residence.
14. Contact Us
If you have any questions, feedback or concerns, please contact us:
Kaliyah’s Closet
Email: hello@kaliyahscloset.co.uk
We welcome messages every day. Please allow up to 24 hours for a response.
Thank you for shopping with Kaliyah’s Closet!