Privacy policy

Last updated: October 2026

At Kaliyah’s Closet, your privacy matters to us. This policy explains how we collect, use and protect your personal information when you visit our website, place an order or contact us.

1. Who We Are

Kaliyah’s Closet is an independent fashion brand based in the United Kingdom.

When we refer to "we", "us" or "our", we mean Kaliyah’s Closet.

For any questions about how your personal information is handled, you can contact us at:

Email: hello@kaliyahscloset.co.uk

2. Information We Collect

When you visit our website, contact us or place an order, we may collect the following information:

  • Personal details: Your name, email address, telephone number and billing address.
  • Delivery details: Your shipping address and any delivery instructions you provide.
  • Order information: Products purchased, order history, returns and refund details.
  • Payment information: Payment and transaction details. Payments are processed securely through third-party payment providers. We do not store your full card details.
  • Website information: Information about your device, browser, IP address and how you interact with our website, including through cookies and similar technologies
  • Customer communications: Messages, questions, feedback and other information you choose to share with us.

3. How We Use Your Information

We collect and use your information to:

  • Process and fulfil your orders.
  • Arrange deliveries and provide tracking information.
  • Manage returns, refunds and customer enquiries.
  • Send order confirmations and important updates about your purchases.
  • Improve our website, products and customer experience.
  • Prevent fraudulent transactions and protect our business.
  • Send marketing emails and updates where you have given permission or where we are legally allowed to do so.
  • Meet our legal, tax and accounting responsibilities.

We only use your personal information where we have a lawful reason to do so.

4. Sharing Your Information

We do not sell your personal information.

To operate our business and fulfil your orders, we may share relevant information with trusted third-party service providers, including:

  • Shopify: Our online store and e-commerce platform.
  • Payment providers: To securely process your payments.
  • Evri: To arrange and deliver UK orders.
  • International delivery providers: Where applicable, to fulfil overseas orders.
  • Returns and customer service providers: Where applicable, to manage returns and customer enquiries.
  • Website analytics and marketing providers: Where applicable, to understand website activity and manage marketing.

These providers only receive the information needed to perform their services or where otherwise permitted by law.

5. International Data Transfers

Some of our service providers may process or store personal information outside the United Kingdom.

Where this happens, we take appropriate steps to ensure your information receives suitable protection in accordance with applicable data protection laws.

6. How We Protect Your Information

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

Access to customer information is limited to what is necessary to operate our business and provide our services.

However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. How Long We Keep Your Information

We only keep your personal information for as long as necessary for the purposes explained in this policy.

Some information may need to be retained for legal, tax, accounting or record-keeping purposes.

When information is no longer needed, we take appropriate steps to delete or securely dispose of it.

8. Cookies and Website Tracking

Our website uses cookies and similar technologies to help it function properly, remember preferences and understand how visitors use our store.

Some cookies are essential for the website and checkout to work. Other cookies, such as those used for analytics or advertising, may require your consent.

You can manage your cookie preferences through our website's cookie settings, where available.

9. Your Privacy Rights

Under applicable data protection laws, you may have the right to:

  • Request access to the personal information we hold about you.

  • Ask us to correct inaccurate or incomplete information.

  • Request the deletion of your personal information in certain circumstances.

  • Ask us to restrict or object to certain uses of your information.

  • Request a copy of certain personal information in a portable format.

  • Withdraw your consent where we rely on consent to process your information.

  • Unsubscribe from marketing emails at any time.

To exercise your rights, contact us at hello@kaliyahscloset.co.uk.

You also have the right to raise a concern with the UK's Information Commissioner's Office (ICO) at www.ico.org.uk.

10. Marketing Communications

If you choose to subscribe to our mailing list, we may send you updates about new collections, product launches, offers and news from Kaliyah’s Closet.

You can unsubscribe at any time by using the unsubscribe link included in our emails.

Receiving marketing communications is optional and is not a condition of purchasing from us.

11. Children's Privacy

Our website and products are intended for a general shopping audience. We do not knowingly collect personal information from children where parental consent is required by law.

If you believe a child has provided us with personal information inappropriately, please contact us.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements.

Any updates will be published on this page, with the revised date shown at the top.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Kaliyah’s Closet
Email: hello@kaliyahscloset.co.uk

We're open every day and aim to respond to all enquiries within 24 hours.

Thank you for trusting Kaliyah’s Closet.